Privacy Policy

Information We Collect

Information you provide to us.

When you place or attempt to place an order, create or access an account, contact us, sign up for marketing communications, submit a review, or otherwise interact with Felipe’s Fish, we may collect information that you provide directly to us.

This information may include:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Customer account information
• Messages, questions, reviews, or other information you submit
• Payment-related information processed through our payment providers

Payment information may be processed by Shopify and third-party payment providers. Felipe’s Fish does not necessarily receive or store complete payment card details.

Device & Usage Information

Information collected when you use our website.

When you visit Felipe’s Fish, certain information may be collected automatically through Shopify, cookies, pixels, analytics technologies, server logs, and similar tools.

This may include:

• IP address
• Browser and device information
• Operating system
• Approximate location information
• Pages viewed
• Referring websites or links
• Time spent on the website
• Interactions with products, pages, and site features
• Shopping cart and checkout activity

How We Use Your Information

We use information to operate and improve our store.

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Sending order confirmations and tracking information
• Providing customer support
• Responding to questions, claims, or requests
• Managing customer accounts
• Preventing fraud, abuse, and unauthorized transactions
• Improving our website, products, and customer experience
• Understanding how customers use our website
• Sending marketing or promotional communications when permitted
• Complying with legal, regulatory, tax, accounting, or security obligations

How We Share Information

We share information when necessary to operate the business.

Felipe’s Fish may disclose personal information to service providers and business partners that help us operate our store and fulfill customer orders.

These may include:

• Shopify
• Payment processors
• Shipping and delivery carriers
• Website hosting and technology providers
• Analytics providers
• Advertising and marketing providers
• Email and communication providers
• Fraud prevention and security providers
• Professional advisers when necessary

We may also disclose information when required to comply with law, legal process, court orders, government requests, or when reasonably necessary to protect Felipe’s Fish, our customers, or others.

Cookies & Similar Technologies

Our website may use cookies and similar technologies.

Cookies and similar technologies help websites remember preferences, maintain shopping carts and sessions, understand website traffic, prevent fraud, measure performance, and support advertising or personalization.

Depending on your location and the privacy settings configured for the store, you may be presented with options to manage or limit certain cookies or data-sharing activities.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

Marketing & Advertising

We may use information to communicate with you.

If you sign up for marketing communications, Felipe’s Fish may use your contact information to send information about products, new arrivals, promotions, store updates, or related content.

You may unsubscribe from marketing emails by using the unsubscribe option included in those messages.

Depending on the services and settings used by the store, certain website activity may also be used to measure advertising performance or provide more relevant advertising.

Your Privacy Rights

You may have rights regarding your personal information.

Depending on where you live and which privacy laws apply, you may have rights that include:

• Requesting access to certain personal information
• Requesting correction of inaccurate personal information
• Requesting deletion of certain personal information
• Requesting a copy of certain personal information
• Opting out of certain uses of personal information where applicable
• Withdrawing consent where processing is based on your consent
• Appealing certain decisions regarding privacy requests where applicable

These rights may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before completing certain privacy requests.

Data Sharing & Targeted Advertising

Additional privacy choices may be available.

Certain privacy laws provide consumers with rights relating to the sale or sharing of personal information or the use of personal information for targeted advertising.

If these laws apply to you and relevant data-sharing or advertising activities are used on the store, you may be entitled to opt out through available privacy controls or by contacting us.

Shopify may also provide privacy controls that allow consumers to manage certain data uses associated with Shopify services.

Data Retention

We keep information only as reasonably necessary.

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We take reasonable steps to protect information.

Felipe’s Fish uses Shopify and other service providers to operate the store and takes reasonable administrative and technical measures intended to protect personal information.

However, no website, online transaction, electronic communication, or method of data storage can be guaranteed to be completely secure.

Children’s Privacy

Our store is intended for a general audience.

Felipe’s Fish is not directed toward children under the age of 13, and we do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review the situation.

Third-Party Websites

Other websites have their own privacy practices.

Our website may contain links to third-party websites, platforms, or services.

Felipe’s Fish is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this policy from time to time.

Felipe’s Fish may revise this Privacy Policy to reflect changes in our business practices, technology, services, legal requirements, or other operational reasons.

When changes are made, the updated version will be posted on this page and the “Last updated” date may be revised.